Frequently Asked Questions
1. Ordering
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How do I place an order?
Simply select a product, add it to your cart, and proceed to checkout. Fill in your delivery details and choose a payment method.
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Can I order by phone or WhatsApp?
Yes, you can also place orders through +8801841-552513.
2. Payment
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What payment methods do you accept?
We accept Cash on Delivery (COD), bKash, Nagad, Rocket, bank transfers, and debit/credit cards.
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Is Cash on Delivery available everywhere in Bangladesh?
Yes, COD is available for all locations.
3. Delivery
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How long does delivery take?
Inside Dhaka: 1–2 business days. Outside Dhaka: 2–5 business days.
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How much is the delivery charge?
Inside Dhaka: 70 Taka, Outside Dhaka: 120 Taka.
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Which courier service do you use?
We work with trusted partners like Pathao.
4. Returns & Refunds
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Can I return a product?
Yes, if the product is damaged, defective, or wrong. Must be reported within 3 days.
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How do I get a refund?
Refunds are issued within 7–10 business days via bKash, Nagad, bank transfer, or store credit.
5. Cancellations
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Can I cancel my order?
Yes, before shipment. Once shipped, it cannot be canceled.
6. Products
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Are your products original?
Yes, we source products from trusted suppliers and guarantee authenticity.
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Do you provide warranty on products?
For electronics and branded items, manufacturer warranty may apply. Other products come with our standard return policy.
7. Account & Security
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Do I need an account to order?
No, you can order as a guest but we believe creating an account keeps you more updated with our products and policies.
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Is my personal information safe?
Yes, we follow strict privacy and security policies to protect customer data.
