Refund Policy
Effective for all orders placed on giggle.com.bd — Last updated June 2026
Our commitment
At Giggle, we want you to be completely satisfied with your purchase. If something goes wrong, we are here to help. Refunds are handled on a case-by-case basis depending on the nature of the issue, and we offer both cash refunds and store credit/exchanges where applicable.
Eligible situations for a refund
- You received a product that is defective or damaged.
- You received the wrong item.
- The product does not match its description on our website.
Non-refundable situations
- Change of mind after delivery (the product is correct and undamaged).
- Damage caused by misuse or mishandling after delivery.
- Products returned without prior notification to us.
- Claims made after the 48-hour reporting window.
Important: For damaged or defective items, you must report the issue within 48 hours of delivery, along with an unboxing video as evidence. Claims submitted after this window may not be accepted.
Refund options
Once your claim is verified, we will offer one of the following based on the situation:
- Cash refund — Returned to your original payment method where applicable.
- Store credit — Credited to your Giggle account for future purchases.
- Exchange — Replacement of the product with the same or an equivalent item.
How to request a refund
- Email us at [email protected] within 48 hours of receiving your order.
- Include your order number, a description of the issue, and your unboxing video.
- Our team will review your claim and respond within 2–3 business days.
- If approved, your refund or exchange will be processed promptly.
